Frequently Asked Questions

How much does File Thirteen's service cost?
What is on-site shredding?
What is off-site shredding?
Which method is better?
What type of shredding process does File Thirteen use?
How do I know my paper is shredded properly?
Do I have to remove staples, paperclips, or binder clips?
What should I shred?
What does File Thirteen do with the shredded paper?
How often can you service our office?
How can I pay for my service?
Are your employees screened?
Do you provide residential service?
Do you offer one-time service?
What types of scheduled service plans do you offer?
Will you come to my office even if I only have a few boxes?
I have multiple locations. Can you service all of them?
Can you provide emergency service?
Can you shred non-paper items?
What kind of containers are used?
Why Shred?

How much does File Thirteen's service cost?

For a one-time purge service, the two main factors that will determine your cost are the amount of paper you need shredded and how quickly you need service. If you are interested in scheduled service the three factors that determine your cost are the service method (on-site or off-site), the number of collection bins at your facility, and the service interval (monthly, weekly, etc.).

What is on-site shredding?

On-site shredding is a premium service, which provides you the highest level of security for your document shredding program. With this method, File Thirteen sends a specialized mobile paper shredding truck to your location to perform the shredding. You can visually verify the entire shredding process and have the piece of mind knowing all your paper is completely destroyed when we pull away from your parking lot.

What is off-site shredding?

Off-site shredding is a more economical alternative. With this method, File Thirteen will send a locked box truck to collect your paper. We then transfer the paper to our secured facility where it is shredded. After the shredding is complete, we send you a certificate of destruction.

Which method is better?

That depends on what is most important to your organization. If you are most interested in the highest level of security, then on-site shredding is your best option. If cost is the most important decision factor, then off-site would be preferable. Regardless of the method you choose, you can rest assured that File Thirteen will use the best security processes in the industry to collect, shred, and recycle your confidential information.

What type of shredding process does File Thirteen use?

File Thirteen uses a Hammermill and Pierce-and-Tear shredding system. This system tears the paper at the fiber instead of cutting it, which results in a random and more secure shred size than standard shredders.

How do I know my paper is shredded properly?

All of File Thirteen 's mobile destruction trucks have a viewing area weather it be a window or a video system so you can watch our secure shredding process from start to finish. For both on-site and off-site shredding, we will provide you with a certificate of destruction for every service.

Do I have to remove staples, paperclips, or binder clips?

No, you do not have to remove staples, paperclips, or binder clips from your paper before shredding. We can also shred the metal tabs on file folders.

What should I shred?

We encourage you to shred any paper leaving your facility. It is the most certain way to protect your organization from the exposure of identity theft and corporate espionage. It also drastically improves your ability to comply with the numerous laws and regulations covering information security. While not all-inclusive, the following list includes several types of information that should be shredded:

• Banking information
• Social Security numbers
• Checks
• Credit card receipts
• Customer names & addresses
• Obsolete contracts
• Internal correspondence
• Proposals
• Proprietary information
• Loan information
• Payroll information
• Visitor logs
• Supplier information
• Medical records
• Insurance information
• Employee data
• Sales information
• Tax records
• Invoices
• Investment records

What does File Thirteen do with the shredded paper?

File Thirteen recycles all the paper shredded. File Thirteen transports the shredded paper to their own recycling facility where it is baled and then sent to a pulper to make new paper products.

How often can you service our office?

As often as you need. Some offices only require once-a-year service. Others need service weekly. File Thirteen will custom fit a plan specifically for you.

How can I pay for my service?

File Thirteen will provide you with a consolidated invoice broken out by cost center for all services. You can pay via cash, check, or a credit card.

Are your employees screened?

Since we are a NAID AAA-Certified shredding vendor, File Thirteen is required to conduct rigorous background checks on all of our employees. You can rest assured knowing that only the most qualified people have access to your company's most critical documents.

Do you provide residential service?

Yes, File Thirteen does provide residential service. Please check with your homeowners association before scheduling service to make sure you will not violate any applicable covenants.

Do you offer one-time service?

Yes, we understand that some organizations will only shred one time a year due to records retention requirements. That's why File Thirteen offers one-time purge services to meet your needs.

What types of scheduled service plans do you offer?

No two organizations are alike. That's why File Thirteen will customize a scheduled service plan specifically for you. We have clients with service schedules ranging from daily to yearly. In addition, we can alter your service schedule if your needs ever change.

Will you come to my office even if I only have a few boxes?

We will gladly provide service for you even if you only have a few boxes. No job is too small for File Thirteen.

I have multiple locations. Can you service all of them?

File Thirteen provides NAID AAA-Certified shredding services in Oklahoma and Texas. File Thirteen can also provide service to all of your locations nationwide.

Can you provide emergency service?

We can schedule an extra service any time you generate more paper than expected. We can also drop off additional storage containers or change the frequency of your service schedule if that would be more convenient.

Can you shred non-paper items?

Yes, we provide non-paper, product destruction services. Some of the items we can destroy include:

• Uniforms
• Gift cards
• Recalled products
• Computer hard drives
• CD
• Videotapes
• Computer backup tapes
  

What kind of containers are used?

Executive Security Consoles 19”x19”x40”
Consoles are aesthetically pleasing to office decor.
Consoles are locked and usually stored near copy area or open area near workspaces.
Consoles hold approximately 100 pounds of paper .
Our Executive Security Consoles allow employees to drop their documents through a narrow receiving slot along the upper face. These consoles remained locked and can only be accessed by a File Thirteen employee with a key. The standard consoles hold a capacity of approximately 100 pounds of loose documents.

64-Gallon Blue or Light Grey Bin 29”x24”x41”
64-Gallon Blue or Grey Bin are a large capacity bin to hold approximately 220 pounds of paper.
64-Gallon Bins are locked and usually stored in secured area or large open area.
The 64-Gallon collection bin allows employees to discard their documents through a narrow opening on the lid of the container. A pad lock secures these bins. For larger volumes of documents, the pad lock can be removed and lid opened for easier access. 64-Gallon containers hold approximately 220 pounds of loose documents.

Why Shred?

To Comply WithThe Law

Throwing away confidential information without first destroying it is illegal. The Gramm-Leach-Bliley Act financial), HIPAA (medical), and FACTA (consumer) mandate proper destruction of discarded information

To protect your business

Sensitive business information is discarded everyday, and the threat to your business is all too real. Private information, in the wrong hands can cost your business its reputation, let alone substantial financial loss. Confidential printed materials, from employee medical records to strategic planning documents can become huge liabilities should their contents be compromised. Even legislation is demanding that businesses find appropriate means of destroying unwanted data. Compliance with these privacy policies isn’t just good business practice: it is now the law. Your business cannot leave these materials to chance.

To protect your customer

Customers are now more aware than ever of the possibility of identity theft. With File Thirteen’s secure document destruction program, you can help to ensure that none of your customer’s information is ever compromised. When confidential customer information ends up in a dumpster, a business exposes itself to the dual risk of criminal exploitation and civil prosecution as well as the loss of credibility in the eyes of valuable clients.